LM
Lwazi M
1 reviews | Active since Nov 2022
13 Mar 2023, 14:26
zFlip
The Zflip is the worst phone I have ever owned, I am losing my time and money every 2 to 4 months taking it in for assessments only to be told that the screen needs to be replaced. The replacement phone I was offered is barely 4 months but they have to replace it again!!! THIS TIME I DON'T WANT A REPLACEMENT I WANT MY MONEY BACK. I AM NOT EVEN OFFERED A LOAN PHONE. I HAVE OWNED 2 fLIP3 GOT A FLIP 4 AS REPLACEMENT BUT STILL EXPERIECING THE SAME PROBLEM CALLED THE VOC MANANGER NOMA ONLY FOR HER TO TELL ME THAT I SHOULD WAIT FOR 48HR TURN AROUND TIME!!! HOW MUCH MORE TIME AND MONEY MUST I LOSE BECAUSE I DECIDED TO BUY A ZFLIP
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
13 Mar 2023, 14:27Good day Lwazi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply13 Mar 2023, 14:27
Official
Good day Lwazi
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
LM
Lwazi M's updateReviewer Update
13 Mar 2023, 15:03HOW MANY TIMES MUST I BE INCONVENIENCED BY THIS?
LM
Lwazi M's update13 Mar 2023, 15:03
Reviewer Update
HOW MANY TIMES MUST I BE INCONVENIENCED BY THIS?
Samsung South Africa's replyOfficial
14 Mar 2023, 09:09The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply14 Mar 2023, 09:09
Official
The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM
LM
Lwazi M's updateReviewer Update
14 Mar 2023, 09:46ARE YOU GUYS AWARE THAT THIS IS MY 2ND DAY WITHOUT A PHONE, I AM LOSING INCOME BECAUSE OF THIS, WHY ARE YOU GUYS NOT OFFERING ME A LOAN PHONE IN THE MEANTIME?, THE ZFLIP IS HIGHEND DEVICE BUT THIS IS THE SERVICE I AM GETTING
LM
Lwazi M's update14 Mar 2023, 09:46
Reviewer Update
ARE YOU GUYS AWARE THAT THIS IS MY 2ND DAY WITHOUT A PHONE, I AM LOSING INCOME BECAUSE OF THIS, WHY ARE YOU GUYS NOT OFFERING ME A LOAN PHONE IN THE MEANTIME?, THE ZFLIP IS HIGHEND DEVICE BUT THIS IS THE SERVICE I AM GETTING