ZERO ZERO ZERO Customer Service!

Samsung, what an awful experience with your customer services!!!!! I bought a new Samsung 19kg top loader washing machine from Makro November 7th 2022. January the LCD of the machine started having problems - on the 3rd of February the LCD was dead and also the start button didn't want to work - So I reported it to Makro which informed me that the Samsung technician would come out in 3 working days. That Monday I received a call from the Samsung repair centre in Menlyn telling me that I do not fall within a 20km range of them and so the ticket needed to be transferred back to Samsung Service Centre - I explained to them that I was running a guest house and that this is very inconvenient to stay without a washing machine for another 3 days until the technician of the next service centre comes out and I am probably 21 km from Menlyn... Nevertheless the ticket was transferred back to Samsung. On Thursday I was contacted by the new area service centre and they informed me that they have to order parts and that this can take another 3-5 days…. (I don’t know how they order parts if they don’t even know what is wrong with the machine as up to today nobody came and assessed the machine) I told them that this was unacceptable – I then called Samsung’s clients centre – This was a total useless experience!!! After telling me 100% that they are sorry for my inconvenience and that they understand my problem they still did nothing to solve my problem – I asked to speak to a manager and they promised me that someone will call me back by the afternoon. Friday the 10th after nobody called me back I called Samsung again and asked again for a manager – I was promised again that someone will call me back – Nobody did! Monday the 20th of February I went to Makro and told them that they must take back their machine as I don’t want it anymore – I am running a guest house and my cleaning staff has to wash linen by hand because of this delay – The Makro service manager then call Samsung and got exactly the same treatment that I did – NO SERVICE!!! There wasn’t even a new ticket logged for my problem!!! I then demanded to see the store manager which at the end traded the washing machine in for a new LG machine – There were no 19kg’s in stock so I had to be content with a 18kg – I am so disappointed with the service that I received from you! Ticket number from Samsung: ***