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goldschaggpaul G

1 reviews | Active since Jun 2016

18 Apr 2023, 08:12

ZERO STARS - WORSE THAN PATHETIC SERVICE

i have been asking for assitance for mre than 6 months now - i am just being ignored... PATHETIC IS NOT THE WORD!

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply18 Apr 2023, 08:13
Official
Good day Paul

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^NM
Samsung South Africa
Samsung South Africa's reply18 Apr 2023, 16:18
Official
Thank you for posting your comment
 
Your concerns have been duly noted
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll provide us with feedback.

Kind Regards, 
Samsung ZA
;^NM

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goldschaggpaul G's update24 Apr 2023, 08:58
Reviewer Update
this is not acceptable - i need to be assisted! how difficult is it to help your customers? call me and resolve my issue!