ZERO SERVICE by SAMSUNG

on 29th January I handed in my phone (Note 8) that simply "died" on me (just over two months old). The Grove repair centre said 7 to 11 days for repair, I begged them to make it urgent as the phone is part of my business "tools". I phoned every day to ask about the status and every day heard "we will follow up and com back to you" - only once in two weeks did a person come back to me - with NO answer. On day 11 I was told it will be another 7 days before the repair center will have the spares. My question was why does it take 7 days to get spares from Midrand to The Grove) . on day 12 I asked if SAMSUNG cannot simply replace my phone or refund me. On day 14 I was told that there was a request done to replace the phone. Since that day I am also calling every day to get status ,but no progress. This morning (day 17 - day 4 after request) I was told the exchange was approved and I can call head office to arrange to collect . However - when I called I was told management has not approved yet and they don't know when this will happen . So - back to the waiting game again. Does it really take 4 or more day to get approval ? - how long to exchange ?

This is really VERY frustrating - and I experience NO effort from SAMSUNG to help I do get the feeling SAMSUNG really does not care about service