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ruth B
1 reviews | Active since Jul 2018
05 Oct 2021, 11:28
Zero customer service - Samsung South Afri9ca
Never buy a Samsung washing machine. Their technical service is absolutely appalling. Our washing machine has broken for the 2nd time within a year of purchasing and it is still under warranty. We reported the fault on Monday 4th October. Without any notification they cancel our job number and now the soonest a technician can attend to the issue is Friday. 8th October!!!!!!!!!!!!!!!!! You can never get hold of a manager when you call Samsung and you get shoved from pillar to post. SHOCKING
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Replies (5)
Samsung South Africa's replyOfficial
05 Oct 2021, 11:29Good morning Ruth ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply05 Oct 2021, 11:29
Official
Good morning Ruth ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
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ruth B's updateReviewer Update
05 Oct 2021, 11:36I sincerely hope that you will be able to provide feedback quicker than your customer care department. I have tried numerous times to speak to a manager and he is always on a call. Must be as a result of the zero service!
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ruth B's update05 Oct 2021, 11:36
Reviewer Update
I sincerely hope that you will be able to provide feedback quicker than your customer care department. I have tried numerous times to speak to a manager and he is always on a call. Must be as a result of the zero service!
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ruth B's updateReviewer Update
05 Oct 2021, 11:40How can you service department assign a fault call to a provider that does not service our area (Benoni) and then we must still be at the back of the queue in terms of a turnaround. Why must we as the customer be inconvenienced by a mistake made by Samsung South Africa? The non existent customer service / technical support is enough to make me never buy any Samsung appliance ever again!!!!!!!!
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ruth B's update05 Oct 2021, 11:40
Reviewer Update
How can you service department assign a fault call to a provider that does not service our area (Benoni) and then we must still be at the back of the queue in terms of a turnaround. Why must we as the customer be inconvenienced by a mistake made by Samsung South Africa? The non existent customer service / technical support is enough to make me never buy any Samsung appliance ever again!!!!!!!!
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ruth B's updateReviewer Update
05 Oct 2021, 12:03When can I expect feedback?
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ruth B's update05 Oct 2021, 12:03
Reviewer Update
When can I expect feedback?
Samsung South Africa's replyOfficial
05 Oct 2021, 19:49Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply05 Oct 2021, 19:49
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM