CW
Charles W

1 reviews | Active since Apr 2020

19 Jun 2020, 14:37

ZERO AFTER SALES SERVICE THE CUSTOMER IS ALWAYS WRONG

Zero after sales service. Be careful when you buy Samsung products the warranty for the devices and the chargers are different so when I tried to return my Galaxy watch which was in warranty they blamed the charger which gor some reason only has a 3 month warranty and then gets discontinued. Then they messed me around for 7 months with defective chargers and finally told me I must sort things out with takealot now that the watch is also out of warranty.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Jun 2020, 14:43
Official
Good day
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:LZ