SB
Sheldon B
1 reviews | Active since Jan 2021
15 Jan 2021, 10:13
ZERO after sale customer service
I bought a dishwasher online on the 30th Nov 2020. Received it on the 4 Dec 2020. It was damaged and I immediately took pictures and packed it up and requested an exchange on the 5 December 2020. My request was understood and acknowledged on the 7 December. After many follow up emails, calls, escalations and promises, I am still in possession of the damaged dishwasher. The staff at the call centre are just not bothered and whoever they are supposedly escalating too are even less bothered. Unfortunately the fantastic Samsung product is grossly let down by the poorest of poor customer service. I will never ever recommend purchasing online from Samsung again.
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Replies (2)
Samsung South Africa's replyOfficial
15 Jan 2021, 10:20Good Morning Sheldon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply15 Jan 2021, 10:20
Official
Good Morning Sheldon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
SB
Sheldon B's updateReviewer Update
15 Jan 2021, 21:07Thank you. If not resolved by close of business on Monday 18 January 2021. I will take the matter further.
Kind Regards,
Sheldon Bouw
Kind Regards,
Sheldon Bouw
SB
Sheldon B's update15 Jan 2021, 21:07
Reviewer Update
Thank you. If not resolved by close of business on Monday 18 January 2021. I will take the matter further.
Kind Regards,
Sheldon Bouw
Kind Regards,
Sheldon Bouw