Zer customer care service

<p>I wrote a review about Samsung a few days ago, even today no one has called me to follow up on my queries with them. Today i went to the Samsung Customer Care service in Constantia Kloof where i booked my S6 Edge for a battery replacement. Mind you i booked my phone on Monday morning, Tuesday i called in, the device was still being assessed, Wednesday same story. I then received an email Wedensday afternoon saying they have sent me a quote for my device, but they had not. I had to email them back requesting for a quote, which they only sent through on Thursday late afternoon, its ironic how a month after the phone fell out of warranty, thats when the battery started swelling and it cracked the back cover, Anyways, to avoid any delays on th repairs of my phone, i paid Samsung over R3400 to have the battery replaced and the crack that was caused by the defect battery on Thursday.. Friday morning came, i called to check on the device, i was told the parts were ordered and it will be repaired soon, i called again on Friday late afternoon, i was told the same thing. Today i decided to go to the store, to my surprise they had not even ordered the parts, they only orderd them today as i was making noise about a phone that went in for just a battery replacement and its taken a week to have it repaired. Now i am told the phone will only be ready on tuesday afternoon. Zero effficiency, zero customer care and a bunch of *******s. R3500 is as good as a new phone.</p>