SD
Sheena D
1 reviews | Active since Dec 2020
14 Dec 2020, 16:06
ZA*** Order date: 26/11/2020
I posted a complaint last week and received numerous phone calls about how this has been escalated. I was told on Thursday last week that my phone was going to be dispatched yet I still do not have a waybill number? It is now Monday evening and I have nothing?? ZA*** Order date: 26/11/2020 I really am at my wits end with you Samsung estore. What must a customer do to actually get their device that has been paid for? Where is my phone????
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Replies (2)
Samsung South Africa's replyOfficial
14 Dec 2020, 16:09Good Day Sheena ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply14 Dec 2020, 16:09
Official
Good Day Sheena ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
16 Dec 2020, 11:10Good Day Sheena ,
Your concerns have been duly noted.
As per contact made by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, the item will be dispatched for delivery with the color of choice agreed on , and conclusion on this matter has been reached.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply16 Dec 2020, 11:10
Official
Good Day Sheena ,
Your concerns have been duly noted.
As per contact made by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, the item will be dispatched for delivery with the color of choice agreed on , and conclusion on this matter has been reached.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM