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christiaan D
1 reviews | Active since Sept 2018
10 Jun 2024, 17:17
Z fold screen creased
I have a Z fold 3 phone which a few months after getting it the middle screen creased , wouldnt repair under warranty as there was damage to the phone. I had the phone repaired by vodacom under my insurance , its been 6 months now, no damage to the phone and the screen is now creased again. I've been with Samsung since they launched the S2 , after this ill be moving to another manufacturer
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Replies (2)
Samsung South Africa's replyOfficial
10 Jun 2024, 17:20Good day Christiaan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply10 Jun 2024, 17:20
Official
Good day Christiaan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
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christiaan D's updateReviewer Update
12 Jun 2024, 08:26Thank you for showing the true way for Samsung doing business, I've been with youre phones for the past 20 years , I will not stand for a design defect being put onto the consumer, never again will I purchase a Samsung product as you do not take responsibility. ill be now moving over to Apple
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christiaan D's update12 Jun 2024, 08:26
Reviewer Update
Thank you for showing the true way for Samsung doing business, I've been with youre phones for the past 20 years , I will not stand for a design defect being put onto the consumer, never again will I purchase a Samsung product as you do not take responsibility. ill be now moving over to Apple