jV
james V
1 reviews | Active since Aug 2013
04 Oct 2022, 14:52
z fold 4 Voucher ****
purchased a z fold4 they had a promo running to redeem download members app enter the info get a ref nr now been 3weeks now and still no call or anything so the R2000 voucher will most likely never happen so all their promos should be taken with not a grain of salt more like a ton of salt
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
04 Oct 2022, 14:54Good day, James,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply04 Oct 2022, 14:54
Official
Good day, James,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
jV
james V's updateReviewer Update
04 Oct 2022, 15:00for the last 3 weeks of me contacting samsungs promo dept the are having tech issues it cant take so long to fix same excuse everytime stop buying time to waiver all your cleints vouchers
i want this voucher to buy a case for this phone and in the meantime its getting scratched to hell
i want this voucher to buy a case for this phone and in the meantime its getting scratched to hell
jV
james V's update04 Oct 2022, 15:00
Reviewer Update
for the last 3 weeks of me contacting samsungs promo dept the are having tech issues it cant take so long to fix same excuse everytime stop buying time to waiver all your cleints vouchers
i want this voucher to buy a case for this phone and in the meantime its getting scratched to hell
i want this voucher to buy a case for this phone and in the meantime its getting scratched to hell
jV
james V's updateReviewer Update
07 Oct 2022, 14:39just writing a update still no word from ****sung
i want other people to see this who also purchased a zfold4 or zflip4 who didnt recieve their voucher
if samsung cant supply why dont give the phone for R2000 less or supply mtn or other vendors with the vouchers so they can handle it
and i have responded on your email with the correct phone number which i gave over the phone and on the members app and on this review my old number the one you said on the email has changed like 3 to 4 years ago and was changed on the samsung account info aswell like 3 to 4 years ago
i want other people to see this who also purchased a zfold4 or zflip4 who didnt recieve their voucher
if samsung cant supply why dont give the phone for R2000 less or supply mtn or other vendors with the vouchers so they can handle it
and i have responded on your email with the correct phone number which i gave over the phone and on the members app and on this review my old number the one you said on the email has changed like 3 to 4 years ago and was changed on the samsung account info aswell like 3 to 4 years ago
jV
james V's update07 Oct 2022, 14:39
Reviewer Update
just writing a update still no word from ****sung
i want other people to see this who also purchased a zfold4 or zflip4 who didnt recieve their voucher
if samsung cant supply why dont give the phone for R2000 less or supply mtn or other vendors with the vouchers so they can handle it
and i have responded on your email with the correct phone number which i gave over the phone and on the members app and on this review my old number the one you said on the email has changed like 3 to 4 years ago and was changed on the samsung account info aswell like 3 to 4 years ago
i want other people to see this who also purchased a zfold4 or zflip4 who didnt recieve their voucher
if samsung cant supply why dont give the phone for R2000 less or supply mtn or other vendors with the vouchers so they can handle it
and i have responded on your email with the correct phone number which i gave over the phone and on the members app and on this review my old number the one you said on the email has changed like 3 to 4 years ago and was changed on the samsung account info aswell like 3 to 4 years ago
jV
james V's updateReviewer Update
11 Oct 2022, 10:21upadate from ****sung
phoned me after almost a month
to tell me they are experiencing technicle issues
i will probably recieve it in a month
so i need to wait another month
worst company customer care ever
i would recomend buying any other brand other than samsung they just give out empty promises
phoned me after almost a month
to tell me they are experiencing technicle issues
i will probably recieve it in a month
so i need to wait another month
worst company customer care ever
i would recomend buying any other brand other than samsung they just give out empty promises
jV
james V's update11 Oct 2022, 10:21
Reviewer Update
upadate from ****sung
phoned me after almost a month
to tell me they are experiencing technicle issues
i will probably recieve it in a month
so i need to wait another month
worst company customer care ever
i would recomend buying any other brand other than samsung they just give out empty promises
phoned me after almost a month
to tell me they are experiencing technicle issues
i will probably recieve it in a month
so i need to wait another month
worst company customer care ever
i would recomend buying any other brand other than samsung they just give out empty promises
jV
james V's updateReviewer Update
21 Oct 2022, 13:54stil no awnser so the whole south africa customers who bought the z fold 4 or z flip 4 we will never receive those promised vouchers
jV
james V's update21 Oct 2022, 13:54
Reviewer Update
stil no awnser so the whole south africa customers who bought the z fold 4 or z flip 4 we will never receive those promised vouchers
jV
james V's updateReviewer Update
07 Nov 2022, 11:29voucher paid finally
samsung is good as a product
but the customer support in south africa is bad possibly the worst in sa
so this case is closed took 2 months to do so
samsung is good as a product
but the customer support in south africa is bad possibly the worst in sa
so this case is closed took 2 months to do so
jV
james V's update07 Nov 2022, 11:29
Reviewer Update
voucher paid finally
samsung is good as a product
but the customer support in south africa is bad possibly the worst in sa
so this case is closed took 2 months to do so
samsung is good as a product
but the customer support in south africa is bad possibly the worst in sa
so this case is closed took 2 months to do so