MD
Marcello D
1 reviews | Active since Jan 2022
09 Jun 2026, 15:35
Z flip
I had purchased a Samsung Galaxy Z Flip 4 and was told that I can flip the device a 100 times a day for 5 years without experiencing any issues with the device however within the first 6 months the screen when dim. I have not even flipped the device as much as was advised and my device has now a lcd or white line through the middle of the screen which is causing the entire screen to dim. I then received the device again and the same issue has occurred again where I flipped the screen and I dont even flip it anywhere close to a 100 times a day and the screen when completely black and covered in ink.
Helpful (0)
Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
09 Jun 2026, 15:37Good day Marcello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply09 Jun 2026, 15:37
Official
Good day Marcello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
