Z FLIP 5 SCREEN PROTECTOR AND INCOVEIENCE OF THE RANDBURG REPAIR CENTRE!

I took out a contract for a ZFlip 5 last year September. The screen protector started peeling exactly a year later and when I called the call centre I was told that my phone is still within warranty and I can take it to the nearest repair centre. I went to the Randburg repair centre 2 weeks ago and I was asked to fill in a form and would be contacted to bring in my device since I did not want to leave it there. To date I have not been contacted and when I called today I was told to bring it in for the technician to assess if there is screen damage of which I told them that the screen is not damaged, just the screen protector than needed replacement. I don't understand why I must go back to the store when no one called me and for me to wait again after assessment for the screen protector to be replaced? What If i get told that the warranty is done when I waited for 2 weeks with no feedback? Samsung is aware that there are a lot of complaints with this screen protector issue but still expect their customers to be inconvenienced?