Z Flip 3 - Screen Protector Sham

Good Day

I have reached my limit with my Z flip 3. The phone was purchased on 13/09/2021.

Around 8 months later on the 09/06/2022 the phones built in screen protector started peeling at the crease. I took the phone to samsung Nandi drive for a replacement of the screen protector as per customer services advice. They did not do the replacement of the protector and told me I had to pay and they don't have stock. I had to fight with the technician and only then did they do the repair. They replaced the entire screen and the batteries under warranty.

Then on 29/11/2022 the exact same thing started happening where the screen protector starts lifting in the crease. They did the same thing and replaced the entire screen and batteries under warranty.

Recently around the beginning of this month the same thing happened again. You guys collected my device and replaced the screen protector only as you now have the technology to do so. However it has not even been 2 weeks and guess what, the protector has lifted off the screen again! I mean really this is honestly fustrating to deal with.

The device has 2 problems. 1. Screen protector lifts off screen at crease every six months, and more recently within 2 weeks. 2. Battery life is steadily declining, phone cannot hold charge for a full day.

Now for such a premium phone this is absolutely not acceptable. This phone has no scratches, is brand new and has never been dropped. I am a very careful user considering the nature of the phone and I don't understand how these protectors keep lifting off after a while. Samsung has clearly advertised everywhere that this phone can fold up to 200 000 times and not break. Last time, I was told this is a marketing problem, that is honestly not my problem as regardless of whether its marketing or VOC you represent the brand and thats the claim the the brand has made. Secondly when you first put the phone on Samsung warns you that the phone cannot be operated without the screen protector nor should you operate it without the protector. But you cannot have it replaced at Samsung without them replacing the entire screen which costs R9000. Now they can replace just the protector at a charge of R500 but it peels off at the crease in less than 2 weeks. This is bull**** honestly. The main concern is that this has now happened 4 times in less than 2 years. And for the most recent repair I was told I cannot get a replacement because they did not replace a faulty component just the screen guard.

The phone is still under warranty and this is definitely a manufacturing issue. This is now the 4th time that the same fault is happening. I want a replacement device as something is definitely wrong with this model. I no longer have faith in the Z flip 3 and I need to be replaced with the Z flip 4 as the flip 4 does not have the same issue. I will not settle for anything less and I do not want a repair. I will not settle for anything else and should I need to escalate with the ombudsman I will do so. I await your response on my replacement device, I will provide pictures of the state of the screen as well as repair slips, etc.

I will only speak with Nomazizi as she has assisted me on the last case so she is aware of the issue.

Regards Braden *** Account Number - BRA024