BP
Braden P
1 reviews | Active since Jan 2016
08 Nov 2023, 15:02
Z Flip 3 - Again.....
Good Day
Can Vaughan from VOC please contact me urgently regarding my Z Flip 3. I am now sent a bill for R12000 for a warranty repair and im being told that there is physical damage yet the technician taking in the device said the phone is in pristine condition. I have not dropped the phone and fail to understand this. I should have been issued a replacement device within 6 months and this is like the 5th or 6th repair. And now I get sent a bill for R12000? Im sorry this seems like SSS Cellular is looking for a cash grab.
Once again extremely upset and dissatisfied with Samsung.
Regards Braden
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Replies (2)
Samsung South Africa's replyOfficial
08 Nov 2023, 15:03Good day Braden, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK
Samsung South Africa's reply08 Nov 2023, 15:03
Official
Good day Braden, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK
Samsung South Africa's replyOfficial
08 Nov 2023, 16:38Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply08 Nov 2023, 16:38
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM