Your Repair Service Sucks!!!

I sent my Galaxy Tab 4 in for the battery to be replaced. after waiting a month and a half i collected the Tab 4 and being so excited to experience the Tab 4, they never even touched or should i say replaced the battery, the Tab had the exact same issue it had when we first took it in. So after paying R1000.00 for a battery that was not even replaced and with the consultant that dealt with us didn't even take 5 minutes to at least test the Tab or show us that it has been replaced/repaired. now i have to drive all the way back to Samsung,,, i find this to be very disappointing and a huge inconvenience. i'd rather start using 3rd party companies to fix my Samsung electronics cause it seems that not even Samsung can fix their own stuff...<br> :( POOR SERVICE!!!AND REPAIRS!!!