mC
michael C
1 reviews | Active since Jan 2017
28 May 2019, 14:59
**** you , you white ****!
Called the call centre TWICE today because my 'samsung' account has beeen frozen/*******ed/hacked. They promised to call me back on both occasions. The second guy who promised to call me back was Herman. Samsung used to have very good customer service....now they are clueless...I will never buy another samsung product again as long as I live.....
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Replies (2)
Samsung South Africa's replyOfficial
28 May 2019, 15:02Good day Michael
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TM
SamsungSA:^TM
Samsung South Africa's reply28 May 2019, 15:02
Official
Good day Michael
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TM
SamsungSA:^TM
Samsung South Africa's replyOfficial
28 May 2019, 17:56Good day Michael
As discussed, your query has been resolved. Please let us know if further assistance is needed.
Regards,
SamsungSA:^TM
SamsungSA:^TM
Samsung South Africa's reply28 May 2019, 17:56
Official
Good day Michael
As discussed, your query has been resolved. Please let us know if further assistance is needed.
Regards,
SamsungSA:^TM
SamsungSA:^TM