JM
Juanita M
1 reviews | Active since Jul 2018
11 Dec 2022, 11:16
You owe me money
I have been waiting for a refund, ordered S21 and a cover, but was sent the wrong cover a year ago.... Many phone calls, many emails. seeing Samsung rating here, i guess i say goodbye to my R500...
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Samsung South Africa's replyOfficial
12 Dec 2022, 07:41Good morning Juanita,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply12 Dec 2022, 07:41
Official
Good morning Juanita,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM