RR
Ray R

1 reviews | Active since May 2018

22 Dec 2018, 13:14

You have let me down Samsung

I bought a samsung galaxy S7 Edge 2 years ago from my bank. In this period my phone has not fell once, does not have one scratch on it. It literally looks brand new. I have a samsung tab a as well so dont over use my phone which is why I find it extremely odd that my battery would run down all the time, due to this I find myself charging it like 3 to 4 times a day, the reason i bought this phone was due to long battery life. A friend of mine bought the exact phone at the exact time and has several apps yet mine seems to be defective. the battery has swelled causing the back of my phone to slightly open and lasts now for about 5 minutes if im lucky and thats if I dont touch it all. So now its out of warranty and the cost to have this fixed costs the same as a brand new huawei . Is this the reason why everyone has that brand instead of samsung? A brand i trusted my whole life, finally dissapoints me. R17000+ later im sitting with a dud of a phone . Do i repair it due to the cost of this phone even though it will not be water resistant or do I just change my brand? Extremely disappointed Samsung ! You have let me down !

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Replies (3)
Samsung South Africa
Samsung South Africa's reply22 Dec 2018, 13:23
Official
Good day  Rehana

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply22 Dec 2018, 13:34
Official
 
Good day Rehana

Herewith your reference number:    

 
 ***

Regards,
SamsungSA:^MC
RR
Ray R's update22 Dec 2018, 16:21
Reviewer Update
Thanks for your reply , kindly email me as i dont feel comfortable answering calls due to the condition in any case it dies when a call comes through so I'd appreciate it if you correspond via email