You have got to be kidding!

Unfortunately I have two Samsung flatscreen TV's. The one is playing up, as the volume suddenly drops down to zero, and can't be increased. This is an intermittent fault. It is a 32\. So I call up the so-called service centre. I must bring it in for them to look at! Excuse me. It is wall mounted, I point out. Tough, is their response. What if I pay for their guy to come and disconnect it. Not interested. No way. This is not \" Samsung Policy \". So now what? I am not technically minded and don't have a clue how to do this. Absolutely pathetic. This was from the Parow branch. They only have 3 service centres in Cape Town. Parow, Durbanville, and Century City. The Century City's answering service informed me that they were closed because it is a public holiday, which it is not. I am in Oranjezicht. Pity the people in Simon's town,who would have to schlep to Parow to get a problem sorted out. You have been warned. Disgusting service. "