1 reviews | Active since May 2022
You bunch of charlatans
Update has bricked my phone.
I have a Samsung S22 that I bought cash from your online store for R23,000.00. It has worked exceptionally well for 3 years without a single glitch. You latest update has ruined my phone. It will not turn on on some days and keeps struggling to boot up. I took it to a service centre and they tell me the motherboard is fryed and that this is a worldwide issue affecting millions of S21 and S22 users.
I am extremely reliant on my phone for work and I have no choice but to buy another phone tomorrow at a cost of another R22,000.00. How is the F*&^% have you gotten away with creating such a dumpster fire, this is unacceptable.
My data is backed up to the Samsung cloud, so I am very little choice but to buy another Samsung product.
I have countless reddit post and posts on your own community forums which users suffering the exact same issue. How are you going to reimburse us?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
I am going to swear at someone at your head office in the morning, mark my words
I am going to swear at someone at your head office in the morning, mark my words