1 reviews | Active since Jan 2023
Yet to recieve my voucher
A couple of weeks back I bought a samsung washing machine which is valid for a R3000 voucher of choice. I followed the instructions, went on whatsapp and gave the relative information to the samsung chatbot. I was prompted with a message that basically entails that the verification of the content will take up to 7 working days. 7 working days later and I am yet to recieve my voucher. Contacted the promotion email at *** and didn't get any reply. A couple of days later I contacted the same email mentioned previously and *** and finally caught a reply from *** entailing that my information was forwarded to the relevant department. A couple of days later and the promotion team is yet to follow up. Let me just mention I gave my information to the chatbot on 21 Desember 2022 and as of today it is 19 January 2023.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP