MY
Morné Young

1 reviews | Active since Dec 2022

01 Mar 2023, 19:44

Yes

I have bought my Samsung Galaxy z3 Fold on the 30th October 2021. Was suppose to get buds2 and a screen protection with. Never received that. Had a minor crack on the front screen after 3days - it was my fault. It was so small it was a hidden behind the samsung cover. After 5 month the main screen lifted up and I took it to samsung repair centre in tygervally. They told me that it is because of the small crack in front that this happend and that my warranty is void. I had to pay r16000 to repair. Was told phone is now back in warranty. While this phone was in fore repairs I bought a Samsung A73 to use while my phone was being repaired. Used it for 2 weeks and got my phone back. I packed the A73 away in its box and put it in my safe and every week took it out to charge it. In Desember I took it out again to charge and there was a water droplet icon on the screen. Took it to the same Samsung Repair Centre and was told that my phone got wet. So it is out of Warranty again. Had to pay another R2000. This after samsung told me that my clothes is wet when i put it in my closet where my safe is. Back to the Galaxy z3 fold. 2 Days ago I opend the phone and heard a crack and the main screen bubbled again. Took it back to Samsung where I was told it is out of Warranty for a small mark on the outer cover. Gave me a repair cost of R17000. When I told them that I was not going to pay that again they wanted to charge me R170 for just looking at the phone. Samsung just want to make money out of their customers. There is no service. SAMSUNG IS **** AND SO ARE THEIR SERVICE. I feel like making a youtube video on how small my mark is on my cover post it. I also work for an IT Company and will make sure not to buy any samsung product again.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Mar 2023, 19:45
Official
Good evening Morné,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^NM