1 reviews | Active since Feb 2023
Wrong Spec that was misleading A22 5G
Disappointed by Samsung.
I bought A22 5G 2022 on the bases that it is NFC yes, but that was lie from Samsung website. NFC allows me to use Samsung Pay where i can use my phone for payments (Tap). Samsung never accepted that they made a mistake but they went to the website and corrected their mistake and yet Samsung failed to accept that they misled me with their wrong specification.
Check A22 5G from Takealot it still saying NFC yes, where did they get that? Obviously from Samsung and that is still misleading people even though Samsung went to their website and changed the specification. Vodacom confirmed that Samsung mislead me in purchasing this A22 5G but still Samsung failed to acknowledge their error, yet I'm still stuck with a phone that is NFC no.
I even escalated the meter to the so called CEO office that was also useless in my view. The CEO office asked me to send proof that the website was showing NFC yes, i did. Asked for the proof of purchase, i did. But only to say we cannot assist in this mater. Why play along knowing that you not gonna assist? I would not recommend Samsung at all, not just for NFC misleading but because of the way they played me for a fool.
I have used Tab 2, Tab 3, Tab 4, A7 2017, A22 5G and Samsung 58 Series 7. But from now i don't feel like using Samsung at all and i have anger more than anything.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung called me just to say "sorry we cannot assist because you have used this phone for almost a year now"
Samsung know very well that from the time i purchased this phone 2022-03-29 to the time i reported the matter to them 2022-07-27 was 3 months, so if it was about how long i used the phone why didn't Samsung assist me within those 3 months or 4 months? It has nothing to with that and again who delayed this matter? Samsung themselves. Samsung believed that this phone was NFC yes because they tried everything in their power to prove that i did not know what i was reporting to them.
Samsung asked their remote team to access my phone remotely to check if i was telling the truth, the team checked my phone for NFC support, what does that tell you? Samsung believed that A22 5G is NFC yes. They also escalated my matter to service technicians, the technicians sent me to Vodacom technicians and Vodacom technicians confirmed that this device does not support NFC. What does that tell you? Samsung were very sure i was making a mistake. They believed A22 5G is NFC yes. They were not aware at all and i'm the one who made them aware or should i say educated them about NFC support on this device.
They believed in what was not there. Samsung gave the wrong spec for this device and that is an own goal. They even misled each other in their departments and now they using stubbornness in dealing with this matter. Failing to satisfy a customer, what a shame Samsung, a customer that opened your eyes, how do you thank a valued customer? with stubbornness in a matter that is very clear that Samsung were misleading in their specification for A22 5G. After i opened their eyes they didn't even thank me, they went and fixed their own goal and closed my matter just like that. Shame on you Samsung.
Samsung called me just to say "sorry we cannot assist because you have used this phone for almost a year now"
Samsung know very well that from the time i purchased this phone 2022-03-29 to the time i reported the matter to them 2022-07-27 was 3 months, so if it was about how long i used the phone why didn't Samsung assist me within those 3 months or 4 months? It has nothing to with that and again who delayed this matter? Samsung themselves. Samsung believed that this phone was NFC yes because they tried everything in their power to prove that i did not know what i was reporting to them.
Samsung asked their remote team to access my phone remotely to check if i was telling the truth, the team checked my phone for NFC support, what does that tell you? Samsung believed that A22 5G is NFC yes. They also escalated my matter to service technicians, the technicians sent me to Vodacom technicians and Vodacom technicians confirmed that this device does not support NFC. What does that tell you? Samsung were very sure i was making a mistake. They believed A22 5G is NFC yes. They were not aware at all and i'm the one who made them aware or should i say educated them about NFC support on this device.
They believed in what was not there. Samsung gave the wrong spec for this device and that is an own goal. They even misled each other in their departments and now they using stubbornness in dealing with this matter. Failing to satisfy a customer, what a shame Samsung, a customer that opened your eyes, how do you thank a valued customer? with stubbornness in a matter that is very clear that Samsung were misleading in their specification for A22 5G. After i opened their eyes they didn't even thank me, they went and fixed their own goal and closed my matter just like that. Shame on you Samsung.
You come here and apologise for any inconvenience caused, shame on you Samsung. What are you apologising for and show stubbornness in addressing this matter. I don't need your cheap apologies where you din't even acknowledge your embarrassing own goal. If i did not help you in anyway then why did you change your spec fro NFC yes to NFC no. Who made you realise that mistake?
You come here and apologise for any inconvenience caused, shame on you Samsung. What are you apologising for and show stubbornness in addressing this matter. I don't need your cheap apologies where you din't even acknowledge your embarrassing own goal. If i did not help you in anyway then why did you change your spec fro NFC yes to NFC no. Who made you realise that mistake?