1 reviews | Active since Jul 2021
Wrong recipient of my order
I ordered a washing machine from the online store on the 23rd of October 2023 and the estimated delivery was between 1 to 3 working days.
Tommy horror I received an email confirming that my washing machine had been delivered today the 26th of October 2023 at 11:31 AM. The courier did not attempt to call and check if I was home or if there is a third party who can receive it on my behalf.
I immediately contacted Samsung customer support and I was informed that my washing machine was delivered to a stranger in my complex. I never authorised or gave consent for the unknown person to accept the delivery on my behalf.
The only response I received from their customer support was that the matter will be escalated. Till now the stranger who took delivery without my consent has not contacted me. For all I know my washing machine could be ****** due to Samsung’s gross negligence.
I request Samsung to collect the washing machine from the stranger and refund me money.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM