WRONG PHONE RETURNED TO ME STILL WAITING -Samsung S7 handed in for repairs 03Jan2018 (Under Warranty) Ref TV0161

It was a month later before I received a call to say my phone was ready for collection. After trying to get my phone back on track and strange things coming up on the phone I realised this was not my phone - someone else's details/photos/whatsapp/facebook is signed in etc. I was told my phone would be wiped clean due to warranty etc so I question what happened to all my info - this is a serious breach of confidentiality AND when is Samsung going to get back to me and explain where my phone is....maybe an apology....some kind of customer service of which is sadly totally lacking.

I called the Operations Manager Chad Theunis twice last week (had to remind him of my problem) and also placed a telephonic VOC with the call centre (Ref ********** 901) on Fri 16Feb18 and was assured I would get a personal call within 24-max 48hrs.

This is absolutely diabolical service, business is too busy to help correct a HUGE MISTAKE and retrieve a SERIOUS COMPLAINT with customer service.