Wrong informatio

Good day

Please note i called samsung call centre ( ********** 500) on the 29th of November 2017 and spoke to a Samsung Agent at 15:56pm i was calling from ********** 753

My call was to confirm if there is a free screen repair for my Samsung galaxy s8 and the Male agent advised me that there is a free screen repair for 2 years but 1 claim a year.

I had already taken insurance for my samsung s8 device a month earlier so immediately after the call i cancelled my insurance as i thought there is no need for me to pay for insurance as my device is already covered by for a free screen repair.

On the 15th of Dec 2017 my screen was broken so i called Samsung to claim my free screen repair at 11:39 and spoke to Charlotte ref for that call is; ( ********** 853) who advised me that there is no free screen repair with Samsung for the s8.... am actually puzzled as i am expecting to book my phone for repairs for free as i was advised by the 1st agent

Charlotte advised me to send an email to ********** i sent an email on the 15 th of Dec 2017 however no one from samsung bothered to contact me with feedback of my query.

Charlotte claimed to have listened to the call recording of the call i had made with the 1st agent but no feedback was provided either and she refused to give me the name of that certain agent i had 1st spoken to.

Now i am sitting with a broken s8 and i cannot repair it as i had cancelled my insurance due to false information that was provided to me. Please help me as i feel this is unfair for me as a consumer.

Looking forward to hearing from you soonest.

Best Regards

Clive T +2 **********