SM
Stella M
1 reviews | Active since May 2016
27 Apr 2021, 18:57
Wrong ear buds delivered after 2 months of waiting!!
So after 2 months of struggling and complaining,, Samsung finally delivered the 2nd set of earbuds. Except they are WRONG buds. Both phones that were upgraded came with promotional LIVE buds and yet the 2nd set we received were the PRO buds. And we still haven't received the 2nd R1000 voucher to be used in the Samsung store. How will this be rectified?
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Samsung South Africa's replyOfficial
27 Apr 2021, 19:01 Good evening Stella,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply27 Apr 2021, 19:01
Official
Good evening Stella,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS