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Charlene C
1 reviews | Active since May 2011
18 Nov 2020, 10:07
Wrong cover ordered for my note 20
I ordered the wrong Samsung note 20 cover for my phone with my Samsung voucher and no one can assist me to exchange the cover for the correct one!! Samsung water sales customer care does not exist!!!!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
18 Nov 2020, 11:04Good morning Charlene
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply18 Nov 2020, 11:04
Official
Good morning Charlene
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
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Charlene C's updateReviewer Update
18 Nov 2020, 11:06Thank you for the response all I want is an exchange.
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Charlene C's update18 Nov 2020, 11:06
Reviewer Update
Thank you for the response all I want is an exchange.
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Charlene C's updateReviewer Update
20 Nov 2020, 08:554 days later and I'm still waiting for a resolution!! No one has contacted me!! When I try phone I get put throughv to the wrong department each time, how much airtime must I spend too speak to the right department!!!
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Charlene C's update20 Nov 2020, 08:55
Reviewer Update
4 days later and I'm still waiting for a resolution!! No one has contacted me!! When I try phone I get put throughv to the wrong department each time, how much airtime must I spend too speak to the right department!!!
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Charlene C's updateReviewer Update
24 Nov 2020, 08:25Someone did call me and I answered and there was no one on the other side so I put down. Please try to call me again.
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Charlene C's update24 Nov 2020, 08:25
Reviewer Update
Someone did call me and I answered and there was no one on the other side so I put down. Please try to call me again.