Wrong Colour Galaxy Buds Pro Sent To me

I purchased the black Samsung Galaxy S21 Ultra because of the promotional gifts (galaxy buds pro), I app**** for the buds through the Samsung Members app and selected Jet Black on the app. After a long wait with no other correspondence from Samsung I recieved the galaxy buds pro and it was Purple! When I tried to contact Samsung for support they hung up on me twice, the third attempt I spoke to a lady by the name of Nomsa who promised me that her manager would call me to take this matter further, it has been 2 days and no contact has been made. I did not select the purple galaxy buds pro, I selected the black ones and Samsung g messed it up. It was not my fault and is a matter that needs to be corrected! I will not buy another Samsung product if this matter is not resolved.