BB
Bongani B
1 reviews | Active since Apr 2013
04 Sept 2026, 10:32
Wrong Accessories Delivered
Hi
I purchased a fold 8 at cellc Festival Mall and I was given a voucher for accessories online. I ordered my cover and a wrong cover for a fold 8 ultra was delivered. The accessories website has no contact details and I then contacted Cell C festival mall. The samsung ambassador has not not contacted me for over a week
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Samsung South Africa's replyOfficial
04 Sept 2026, 10:36Good day Bongani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply04 Sept 2026, 10:36
Official
Good day Bongani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM