Would not recommend- very poor customer service for faulty products

I brought a fridge/freezer on 30 november 2023 from makro,a Samsung model RB30J3611SA which has had a non functional fridge component. My wife contacted Makro and was then instructed to call samsung directly Our first encounter the technicians came and attempted to fix the fridge which worked for 1 day then stopped working thereafter (this was on 13 december)

After the fridge not working still we contacted samsung again on 27 December with a response that the service centre only opens up on 08/01/24 and that we will have to wait until then for a way forward

Now after 1 month of living out of a cooler box we phoned samsung again to see if there is any other way forward which we were then informed that we will still have to wait until 08/01/24

I find this ridiculous as the fault is from samsung yet the consumer is the one who must suffer and constantly wait for them to rectify this situation