WORTHLESS ORGANISATION

I bought a Samsung S22 ultra phone from Samsung 6 weeks ago. I then made the mistake of purchasing the incorrect screen protector for it and requested a refund. Samsung has dropped the ball for 6 weeks on this matter and to add to insult to injury, the free airbuds that were supposed to come free with the phone have never arrived.

I have been calling this pathetic business and hearing every excuse under the sun and not once has anyone from Samsung made good on their promise to return my call. They all promise to, but never do. You can never get hold of a manager as their processes are geared towards avoiding accountability. I have spoken to over 20 consultant and have failed my query countless time. I have spent over 5 hours on the phone holding for people that never come, hearing promises that are never honoured and honestly this place is managed worse than a hotdog stand at a high school gala.

Never in my life have I dealt with a collection of anal sphincters and raconteurs of this magnitude. From customer care they are worthlless, you ask to speak to a manager and they put you through to more consultants in escalations, they dropped the ball, you complain and they put your through to "Voice of customer what a fvck1ng joke, they cannot resolve the simplest issue, let alone keep themselves accountable to their own deadlines.... 6 harrowing weeks dealing with an organisation that I firmly believe Eskom would do a better job or running.

Pathetic excuse for after sale service, could not organise a gobey in a house of ill repute. My R250 screen protector refund has cost me R5000 in time lost holding on calls, close to R200 worth of airtime and my blood pressure is so high that I could sky dive from it.

Samsung mother of God you have no idea how to run a business, from pathetic reception consultants that do not even say Welcome to Samsung to reassure that you have called the right place, to consultant that drop phones in your ear, to automatons that are too worthless to track the order number from your email address that I am forced to repeat every thing from scratch every time I call, the sooner your abomination goes out of business the better of we will be.

Rebrand your business and start making dvd players, no one needs those and by virtue of that fact no one will ever need to cll your excrementitious organisation.

Your service could not hold a candle to a spitton in wild west 1800 saloon.

I spit on you