WORST WASHING MACHINE EVER-WORST CUSTOMER SERVICE_DISSAPPOINTED CUSTOMER

I bought a Samsung Front Loader end of May 2021 at Game in Centurion. Within a couple of months using the machine, I realized that my a few of my cloths were coming out torn and a couple of days after continued use I released the cloths were coming out still dirty and with white dusty stains. I called Samsung Customer Center the lady told me that I should clean the pipes of machine once every month in addition to doing the EcoDrum clean setting using vinegar. She told me to open all the pipes and clean them and air-dry them, upon opening the front pipe I found the piece of my sons torn cloth from his jersey stuck in the pipe in the front of the machine. I removed. Then she told me I should change the washing powder because Samsung Machines only use OMO Auto, I informed her I used Auto but not OMO specifically at the time I used Sunlight Auto and Skip. She said no the machine only uses OMO, we had our dispute as I mentioned to her that was absurd as this is the second Samsung Front loader I own, the first one I bought in 2012 and it has never given me problems I don't even remember having to open the pipes and clean them and air dry them at least every month on order for it to wash my cloths clean. I told her that Samsung is misleading people then all these inconveniences should be stipulated when advertising to people to buy their machine. The first Samsung machine my father still uses it even today and I have never experienced any problems with it.. She told that the new Samsung machines are different I could not understand. I sent an email complained to Samsung SA a technician came and just looked at the machine and did not open anything and told me I should put in laundry and after the cycle was finished he will come back and see the cloths, I did and he came back the item washed was not washed 100% clean, he asked to show him the soap I use, I used the OMO pods at the time since I was informed by one of their customer support personnel that Samsung only uses OMO. He then gave me a voucher to but OMO Auto and said I should call him again if the cloths still don't come out clean. I tried the OMO Auto again and still my cloths were not coming out clean to make it worse the cloths were coming out torn once more. I called the Samsung Call Center and send emails and pictures of receipts and I am tired of the disservices and having a machine that does not wash clean and worst tears my cloths. I called Samsung and the guy told I should take the cloths to Unilever, I told him I just want a machine that actually works a washing machine that can actual wash cloths. I AM SO DISSPOINTED BY SAMSUNG