Worst services from Samsung ever

So my Samsung s6 screen cracked. I go to the vodacom close to me.. and they say I have to phone Samsung cause my phone is still under warranty. I phone Samsung and ask the lady can I go to vodacom world to the Samsung store and just give it in. (Yes mam) so I go to that Samsung store only to get told I have to drive to Garsfontein (user electronics) to give my phone to them. (Why do you have a Samsung store? If i have to use the weird company thats not Samsung? ) so i get in my car and drive all the way to the address. . Only to get there and see the place is not open.they are only open monday-saterdays. (Thanks Samsung for all your help!! NOT! I HAVE ALWAYS BEEN A SAMSUNG FAN..BUT AFTER THIS.. I WILL NEVER BUY A SAMSUNG AGAIN.) STOP SELLING SAMSUNG IN SOUTH AFRICA IF YOU CAN'T GIVE THE CUSTOMER SUPPORT FROM SAMSUNG<br> <br> So Samsung phones me and gives me another number to phone and they will come and pick it up and fix it...so on Monday my husband phones them... And the response is..\they will get back to us "... Still waiting... Worst customers service every... That's if you can call this customer service."""