Worst service in the world

So I already explained how bad Samsung Smart Care Center in Cape Town is. Head office got back to me after a week but now another week has gone and nothing from them after they said they call me the next day. what must one do to get someone at Samsung to call me back.

Its 4 weeks now and nothing from the repair center. So on the 8th Feb I called them to find out what is happening. After holding an hour for them to find out what is happening, they informed me that they are still waiting for parts but will call me on the 9th with a report. So after waiting all day I phone them again holding on for 30 min so they can tell me the parts have arrived and I can have my tablet on Monday the latest. Monday came and nothing so I called again just that they can tell me that they don't know where the tablet is and will let me know on Tuesday. Again nothing happened and I had to call again. Nobody could tell me where my tablet was and what is happening with the repair. They first told me that they are waiting for parts and then 5 min later they need to find the tablet.

Can SOMEONE at Samsung PLEASE tell me what is going on with this PLEASE.

I need the tablet to do my work everyday and at the moment I need to get a new one just to be able to carry on. This is by far the worst service I have ever experienced in my lifetime, and it looks like Samsung is happy with this NO ONE cares. I can never again support this company again just because of bad service and people clearly not worrying about any of your customers.

PLEASE let me know what Samsung is going to do about all this!!!!!!!

Regards,

Samuel Du Toit