Worst Service I have ever had with SAMSUNG...

I am a big Samsung fan, all of my appliances are Samsung in my home. To be honest i am verh dissatisfied with the repair service i am receiving from The Grove Smart Care Service. I have a Samsung Tab A6 which i use for work and is a necessity for my daily tasks. After about 2 months it was overheating and the battery would not last for more than 2 hours and the Signal was also failing. I booked it in with Samsung and they advised it will be assessed immediately as i booked it in just after 9H00 on the 12th of December 2017 as i stated it was urgent as i use it for work. I did not hear anything back...i phoned on the 13th of December to hear what is happening they advised it hasn't been assessed yet. On the 15th i was advised it was the Mainboard and Battery that needed to be replaced and it would take 3-5 working days....well here we are 19th Of January 2018 and still AWAITING Parts from warehouse....and all they can tell me it will be referred to Management to escalate my issue, still no one has phoned. This is the worst service i have ever had! Hope Samsung can improve in after sales and repairs as the products are fantastic,but not when it comes to warranty repairs...

Really upset Customer