Worst Service I have EVER experienced

<p>I booked my Samsung s7 in for repairs at Samsung Smart Care Service Centre Century City Cape town for a cracked screen replacement, </p> <p>-</p> <p>The tech advised me that it was a simple job and that i should have my phone back in 2-3 days. </p> <p>Today, 3 weeks later, I still have no phone, or any loan unit, </p> <p>-</p> <p>Every time I called, another excuse was made, first my phone because it's silver, the parts were hard to get, that was the issue, Samsung could not get Samsung parts... </p> <p>-</p> <p>Next... they received the front, but not the rear of my phone's new parts, </p> <p>-</p> <p>Today I was promised that my phone would be ready for collection, just for them to tell me at 4:00PM that my phone needs a new battery and that the part was ordered, ( how was this not picked up on the initial fault assessment is beyond me, )</p> <p> </p> <p>Numerous times I was made promises, Each and every time, they failed to deliver on those promises made, </p> <p>-</p> <p>I really like Samsung products, I have a few ( phones, TV, DVD player, Home theatre, ) But if this is what the after sales service is like, I might just have to think about alternative brands going forward, </p> <p> </p> <p>-</p> <p>I have never experienced such bad service in my life, and i would strongly advise any Samsung cell phone user to not make use of this Samsung Smart Care Service Centre, Century city, Cape town, Unless they would like to be disappointed time after time, </p> <p> </p>