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martin L

1 reviews | Active since Aug 2011

16 Aug 2016, 05:31

Worst service i ever had and its still not sorted !!!1

<p>My Samsung note 4 died two months after getting it the service cent that serviced the phone was discredited because of bad workmanship, I did not pick it up immediately but the screen they replaced was lifting from the phones casing, my cover had a lip and concealed the problem I then took it to the new service centre which repaired it but the screen is lifting again when I took it back with the exact same fault the are now refusing to repair it they say it has scratches which it had the first time i contacted ********** beginning of july they still done nothing!</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply16 Aug 2016, 06:36
Official

Hi Martin

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 649.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply16 Aug 2016, 14:40
Official

We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind Regards

Samsung South Africa