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Matthys B
1 reviews | Active since Jan 2021
19 Feb 2021, 14:27
Worst service ever, Samsung is pathetic!!
I placed an order for the Samsung Galaxy Note 20 Ultra via Telkom mobile online services on the 11th of August. I only received my device on the 8th of September. On the 9th of Sep, I app**** for my R4,000 voucher, I received a confirmation email from Samsung on the 9th with tracking reference number: 24WOOHY6K After following up via email, logging calls and going in-store more than 50 times I still have not received a single word of feedback!
Stay away from there promotions are worthless cause you never receive the voucher!!
Terrible experience and I will definitely never support Samsung again!
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Samsung South Africa's replyOfficial
19 Feb 2021, 14:29Good Day Matthys,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply19 Feb 2021, 14:29
Official
Good Day Matthys,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM