1 reviews | Active since Feb 2017
Worst service ever received
<p>I sent in my Samsung S7 for the free screen replacement.</p> <p>I have now been waiting 3weeks foor them to replace the screen and if i dont phone in i dont get feedback from them.</p> <p>There has been a VOC opened but that is a waste of time, as the person responsible for the call is permenantly on lunch.</p> <p> </p> <p>How can you promote and sell your flagship product the S7 and not even have spares for it in the country. And how compentant are the people working for Samsung.</p> <p>Think my next phone will be annything but a Samsung.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
So now there is 2 VOC ref numbers and still no feedback.
Your customer service is winning points for you. Negative points because its useless.
So now there is 2 VOC ref numbers and still no feedback.
Your customer service is winning points for you. Negative points because its useless.
And now no further feedback from Samsung.
And now no further feedback from Samsung.