Worst service ever from your authorized repair centre.

Item: Samsung South Africa
Rating: 1
Author: Lourens N

The way that your authorized repair centre is dealing with warranty repairs are completely unacceptable. If I asked form my complaint to be escalated to a higher level even though it was over a weekend, I would expect somebody from your company to at least contact me on the first working day possible.

Seeing that your r not interested in assisting me, I will take it up with Wefix direct.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

22 May 2018, 09:59

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa's reply22 May 2018, 09:59

Official

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Lourens N's updateReviewer Update

23 May 2018, 19:51

Thanks for your meaningless reference number. 48 Hours later and I haven`t even received a phone call. I phoned twice today to follow up. On the first call I was told that the person was busy with call back`s, and that I will definitely be phoned back. At 5pm I phoned again, was told this process takes between 24 and 48 working hours. Great response time to make contact with a client about a complaint 6 days later. PREMIUM HANDSET, PREMIUM PRICE & PREMIUM PATHETIC SERVICE!!!!!!

Lourens N's update23 May 2018, 19:51

Reviewer Update