1 reviews | Active since Apr 2011
Worst service ever from Samsung Rewards
<p>Today I send my 3rd email to Samsung Rewards regarding my request below in my initial email. Since the day that I used my points to buy the Samsung Dream Kit 1 for the S8 I wasn’t able to get in contact with S-Rewards from Samsung as you are not able to get hold of anyone on the number ( ********** 284 Provided by Samsung Customer Care) and not 1 single person has responded to any 1 of my emails that I have send in this time since I have ordered this Dream Kit. I am personally getting ****ed off now and think that Samsung’s client care in this division is really ****.</p> <p> </p> <p>I am forcing myself to not use strong language in my mail here but at this point I am so angry because no matter what you do you can’t get hold of anyone and the Samsung customer care people tells me they can’t help me. So who the hell are you supposed to speak to if you can’t flipped get hold of anyone or get anyone to respond to your emails ?????</p> <p> </p> <p>This is the worst service I have received in my whole life and seeing that I have been supporting Samsung since the S3 came out I think I will change my brand to something else when this contract with MTN expires. I will also tell my friends and family to not purchase any Samsung products ever !!!!!!!</p> <p> </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
