ON
Odette N
1 reviews | Active since Sept 2021
20 Sept 2021, 11:03
Worst service ever from customer care personnel.
I have been waiting since FEBRUARY for my Samsung tag and earbuds after upgrading to the S21. After multiple calls and emails, nobody managed to sort this out. This is absolutely disgusting service. This is the first time in years that I bought a Samsung again, and the last time as well. I assume the customer service personnel just ignore the request hoping that one day I get tired of phoning and sending emails.
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Samsung South Africa's replyOfficial
20 Sept 2021, 11:04Good morning Odette ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply20 Sept 2021, 11:04
Official
Good morning Odette ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM