EP
Ernie P
1 reviews | Active since Jul 2021
10 Dec 2023, 18:20
Worst Service Ever. Feels Like I Got ****med By Samsung South Africa
I will never buy from Samsung South Africa, or Samsung in general ever again. I complained on Hellopeter, Samsung contacted me, and ignored me further and never got back to me about solving my problem, and I am stuck with a product I paid R22,000.00 for, that doesn't work as advertised, and their eStore sales person **** to me to get a sale. I will never buy a Samsung product ever again in my life, and I will makes sure no one I know also buys Samsung ever again.
Helpful (0)
Replies (7)0
Replies (7)
Samsung South Africa's replyOfficial
11 Dec 2023, 07:44Good day Ernie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply11 Dec 2023, 07:44
Official
Good day Ernie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
11 Dec 2023, 11:06Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply11 Dec 2023, 11:06
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
EP
Ernie P's updateReviewer Update
11 Dec 2023, 16:05Today is day 14 of my 14 time for Samsung to sort things out without having to go through the massive warranty process. And I feel that Samsung has ignored me and made excuses on purpose to run out the 14 days. So they can turn around and not help.
EP
Ernie P's update11 Dec 2023, 16:05
Reviewer Update
Today is day 14 of my 14 time for Samsung to sort things out without having to go through the massive warranty process. And I feel that Samsung has ignored me and made excuses on purpose to run out the 14 days. So they can turn around and not help.
EP
Ernie P's updateReviewer Update
11 Dec 2023, 16:05I have been trying for 2 weeks now to get Samsung to help me and all I got was some ****py excuse and never heard anything further
EP
Ernie P's update11 Dec 2023, 16:05
Reviewer Update
I have been trying for 2 weeks now to get Samsung to help me and all I got was some ****py excuse and never heard anything further
EP
Ernie P's updateReviewer Update
11 Dec 2023, 16:07And the person from Samsung I spoke to a week and a half ago had no idea what I was talking about and seemed hopelessly uninformed about Samsung's own products, and argued what I was talking about does not exist, even after I provided pictures and links etc.
EP
Ernie P's update11 Dec 2023, 16:07
Reviewer Update
And the person from Samsung I spoke to a week and a half ago had no idea what I was talking about and seemed hopelessly uninformed about Samsung's own products, and argued what I was talking about does not exist, even after I provided pictures and links etc.
Samsung South Africa's replyOfficial
12 Dec 2023, 07:42The issue has been escalated to the relevant team, we will inform you once the matter has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply12 Dec 2023, 07:42
Official
The issue has been escalated to the relevant team, we will inform you once the matter has been resolved. Please wait for feedback.^NM
EP
Ernie P's updateReviewer Update
12 Dec 2023, 09:54It's been escalated to a rude woman called Tiffany. Saying Samsung will give me a rejection letter, Because what I am talking about doesn't exist. I got a TV with an old Gen1 panel after I was promised by Simon from the eSTORE it will be a Gen2 panel. Seems like everyone at Samsung is dishonest. I will never buy a Samsung product again in my life, given how loyal and how much I love the Samsung brand. I will never buy a Samsung product again, and I advise everyone else to do the same.
EP
Ernie P's update12 Dec 2023, 09:54
Reviewer Update
It's been escalated to a rude woman called Tiffany. Saying Samsung will give me a rejection letter, Because what I am talking about doesn't exist. I got a TV with an old Gen1 panel after I was promised by Simon from the eSTORE it will be a Gen2 panel. Seems like everyone at Samsung is dishonest. I will never buy a Samsung product again in my life, given how loyal and how much I love the Samsung brand. I will never buy a Samsung product again, and I advise everyone else to do the same.