SD
Siphamandla D
1 reviews | Active since Feb 2022
15 Feb 2022, 13:23
Worst service ever
Worst service ever. Bought Samsung S21 last year march and still have not received my buds and smart tag. Called many times and told it's sent for dispatch but it never comes. Thank you. Never buying Samsung product again.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
15 Feb 2022, 13:26Good day Siphamandla ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply15 Feb 2022, 13:26
Official
Good day Siphamandla ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
SD
Siphamandla D's updateReviewer Update
15 Feb 2022, 13:49Yes, no problem.
SD
Siphamandla D's update15 Feb 2022, 13:49
Reviewer Update
Yes, no problem.
Samsung South Africa's replyOfficial
16 Feb 2022, 09:12Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply16 Feb 2022, 09:12
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
SD
Siphamandla D's updateReviewer Update
22 Feb 2022, 12:40Good day...
This doesn't make any sense anymore, u gave me a reference no. and asked me to wait 5-7 days but still nothing is happening. When I call now I'm being told to wait for further escalation!!! This cannot be correct and mind you, I was supposed to receive this as of last year already. If you won't give them to me at least have the audacity to say so, so that I know where I stand. You can't keep doing run arounds.
This doesn't make any sense anymore, u gave me a reference no. and asked me to wait 5-7 days but still nothing is happening. When I call now I'm being told to wait for further escalation!!! This cannot be correct and mind you, I was supposed to receive this as of last year already. If you won't give them to me at least have the audacity to say so, so that I know where I stand. You can't keep doing run arounds.
SD
Siphamandla D's update22 Feb 2022, 12:40
Reviewer Update
Good day...
This doesn't make any sense anymore, u gave me a reference no. and asked me to wait 5-7 days but still nothing is happening. When I call now I'm being told to wait for further escalation!!! This cannot be correct and mind you, I was supposed to receive this as of last year already. If you won't give them to me at least have the audacity to say so, so that I know where I stand. You can't keep doing run arounds.
This doesn't make any sense anymore, u gave me a reference no. and asked me to wait 5-7 days but still nothing is happening. When I call now I'm being told to wait for further escalation!!! This cannot be correct and mind you, I was supposed to receive this as of last year already. If you won't give them to me at least have the audacity to say so, so that I know where I stand. You can't keep doing run arounds.