Worst service ever

Worst service I have ever encountered with nothing but lies and promises that never get fulfilled.

I purchased my Samsung S20 Ultra in the first week of March and opened my Samsung Members account where I claimed for my free ear bud+. I received responses on the 7 of March with my CIT reference number and that the claim has be "approved". I have phoned countless amount of times to the number they provide and never get transferred to a person that can help me and never get contacted back when leaving my details.

To this date I have still not received any feedback from anyone and could not be anymore disgusted in Samsung's after sales. This promotion that they run is false advertising.

If you cant trust how they run a business then how must you trust their product.

I'm not one to complain like this but I know of many people sitting in the same boat.

If I don't receive any feedback then I will be taking the phone back to Samsung and demand a refund as I was sold this phone under false pretenses.