MM
Monica M
1 reviews | Active since Sept 2019
30 Nov 2019, 20:26
Worst service ever
Received the worst service ever from head office! I bought a tv from them and it got damaged. When I report the issue they give me a run around and it’s been over two months now and I’m stuck with a broken tv. The screen is messed up and they are not willing to help me fix it so what must I do now cause my money just went to waste and I can’t even use the tv! Samsung please advise?!
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Replies (2)
Samsung South Africa's replyOfficial
01 Dec 2019, 08:14Good day
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team
.^JF
.^JF
Samsung South Africa's reply01 Dec 2019, 08:14
Official
Good day
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team
.^JF
.^JF
Samsung South Africa's replyOfficial
10 Dec 2019, 14:24Hi Monica
Please send us a private message with your contact details or alternatively email us on tellus @samsung .com.
Please send us a private message with your contact details or alternatively email us on tellus @samsung .com.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply10 Dec 2019, 14:24
Official
Hi Monica
Please send us a private message with your contact details or alternatively email us on tellus @samsung .com.
Please send us a private message with your contact details or alternatively email us on tellus @samsung .com.
Kind regards,
The SamsungSA Team:^LZ