JN
Jules N
1 reviews | Active since Sept 2022
28 Sept 2022, 10:13
Worst service ever
I made a purchase on the samsung estore funds got deducted and no order number was issued. I spoke to a Samantha who told me not to worry only later for her to say there's no way she can help. I have sent millions of emails and called with little to no response that yields any result. I just need my money.
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Replies (2)
Samsung South Africa's replyOfficial
28 Sept 2022, 10:15 Good day, Jules,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL
Samsung South Africa's reply28 Sept 2022, 10:15
Official
Good day, Jules,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^JL
JN
Jules N's updateReviewer Update
28 Sept 2022, 16:48Thank you will be waiting, spent the whole day online chatting with your agents did not yield any results
JN
Jules N's update28 Sept 2022, 16:48
Reviewer Update
Thank you will be waiting, spent the whole day online chatting with your agents did not yield any results