MK
Menzi K
1 reviews | Active since Mar 2017
29 Mar 2021, 11:24
Worst service ever.
Extremely poor service. I made 21 calls and each time they say they are resolving the issue but four weeks later, absolutely nothing has been done. I have attempted to speak to someone higher in their hierarchy but they block me, make excuses about him/her being not available. I am disappointed.
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Samsung South Africa's replyOfficial
29 Mar 2021, 11:29Good morning Menzi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply29 Mar 2021, 11:29
Official
Good morning Menzi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM